"Perfection becomes impractical only when used as a goal; rather than a compass"

"Difficult circumstances can only make planning difficult; not optional"

Keeping the customer happy

Most of the times we focus on not keeping the customer unhappy, thinking that we are making the customer happy. The former demands following the same old customer practices without making mistakes - keeping things fine; the latter demands relookng at things which might already be fine, and making them better, inventing new practices, hence making mistakes, managing the change resistance and then relishing the happiness that comes out of the final success

"Growth happens when we spend time only thinking how do we do something rather than justifying why we cannot do anything"

Planning can sometimes be very difficult, but never optional

When things are predictable, planning is easy. When things are unpredictable, or circumstances are not conducive to planning, planning might become very difficult, so diffilcut that plans might have to be revised frequently; it might seem that planning is not possible. 

But we need to remind ourselves that planning is never an option, it has to be done no matter what. It can get difficult sometimes, thats it